Responsible Gaming —
Protect Yourself and Your Family
nbajee believes that entertainment is truly enjoyable only when it stays within control. On this page you will learn how to set your own gaming limits, recognise signs of a problem, and seek support when needed.
Gaming is entertainment, not an obligation
Online gaming and sports betting are a popular form of entertainment for millions of people. But like any entertainment, it stays healthy only when a person plays with their financial situation and mental state in mind. nbajee always stands by this principle — gaming should be enjoyable, not stressful.
Before joining our platform, every user must agree to the Terms and Conditions, which include clear guidance on responsible behaviour. We want every member to read those terms carefully and stay aware of their own limits.
At nbajee, all casino and betting activities are strictly for users aged 21 and above. Minors are completely prohibited from opening an account. If there is any suspicion, age verification may be requested for any account.
Players often do not notice when a recreational habit is turning into a problem. That is why nbajee provides you with several self-control tools that you can use on your own terms. These tools are explained in detail below.
Under our Privacy Policy, your personal information and account activity are kept secure. Requests for self-exclusion or limit-setting are processed confidentially — this information is never shared with third parties.
Answers to more general questions about responsible gaming can be found on our FAQ page, where detailed explanations are provided.
Self-Control Tools
nbajee gives you full control over your own gaming. The tools below can be used directly from your account or activated by contacting our support team.
Daily and Weekly Deposit Limits
Set a maximum amount you will deposit each day or each week. Lowering the limit takes effect immediately; a request to raise it takes some time.
Maximum Loss Limit for a Set Period
Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, betting is paused until that period ends.
Control on Continuous Play Time
Set how many hours you will stay logged in each day. Once the set time is up, a reminder will be shown and if needed, the session will end automatically.
Option to Take a Short Break
Temporarily suspend your account for 24 hours to 30 days. During this time deposits and betting will not be possible, but previously won balances can still be withdrawn.
Request for Long-Term Self-Exclusion
If you want to take a longer break, you can apply to close your account for 6 months or permanently. Once active, it cannot be reversed before the time is up.
Regular Reminders on Time and Spending
Every 30 minutes, 1 hour, or 2 hours you will receive a screen notification showing how long you have been playing and your total spending in that session.
To activate self-exclusion
If you feel you need a short or long-term break from gaming, contact nbajee's 24/7 live chat or email support. Our support representatives can help you complete the process in both Bengali and English. Self-exclusion requests are handled without delay.
Warning Signs of a Problem
Problem gambling does not always appear suddenly — habits change gradually. If you notice the following signs in yourself or someone close to you, it is important to pay attention.
Placing repeated bets to recover lost money
"Chasing losses" — trying to recover losses by betting more after losing — is a major warning sign.
Hiding gaming from family or friends
A tendency to hide how much you are playing or spending from people close to you is a cause for concern.
Betting with money meant for essential expenses
Using money set aside for rent, food, or a child's education for betting is a clear sign of financial harm.
Feeling anxious or restless when not playing
A bad mood, restlessness, or sleeplessness when unable to play — these can be signs of dependency.
Continuing to game by taking on debt or borrowing money
Taking on debt beyond your means and using that money to bet is a sign of a serious problem.
Neglecting work, family, and social life
Gaming taking up so much time that attention to work, family, and friends is decreasing — this is a cause for concern.
Where to Find Support
Asking for help is not a weakness — it takes courage. You can get support at any time through the following channels.
nbajee Live Chat Support
Our support team is available 7 days a week, 24 hours a day in both Bengali and English. Let us know directly via chat if you want to set limits or apply for self-exclusion.
Contact by Email
You can contact us by email if you prefer to have the matter documented in writing. nbajee support email: [email protected]
Family and Trusted People
Talk to the people closest to you — family or close friends are often the biggest support system. Open conversation helps identify problems quickly.
Professional Counselling
Consulting a mental health professional or behavioural counsellor may sometimes be necessary. Both government and private mental health services are available in Bangladesh.
Community Support Groups
Support groups made up of people facing the same issues allow you to share experiences and draw strength from others. These groups help make the path to recovery easier.
nbajee's Commitment
nbajee, as a gaming platform, wants to do more than just provide entertainment — we want every member to stay mentally and financially well. That is why we actively invest in building a responsible gaming culture.
Our system automatically monitors unusual gaming patterns. If someone shows signs of excessive betting behaviour, our team may proactively reach out and offer guidance on the appropriate steps.
To protect minors, we follow a strict age verification process. If there is any suspicion of underage use on an account, an immediate investigation is carried out and the account may be suspended if needed.
Please remember: betting and casino games are always for people aged 21 and above. There is no guarantee of winning on any bet — it is a form of entertainment only, not a source of income.