nbajee Privacy Policy

Introduction and Scope of Application

This Privacy Policy ("Policy") applies to the nbajee platform, operated at https://nbajeeapp.cam. This policy applies to website visitors, registered members, and any other person directly or indirectly connected with nbajee's services.

The purpose of this policy is to inform you under what circumstances your personal information is collected, how it is processed, and whether it may be disclosed to third parties in any situation. If you need further detail, it will be helpful to read nbajee's Terms and Conditions.

This policy has been prepared to align with the laws of Bangladesh and applicable digital protection regulations.

What Information Is Collected

nbajee may collect information in various ways. The types of information collected are listed below:

2.1 — Information Provided Directly

Information you voluntarily provide during registration, deposit, or withdrawal processes is collected. This may include:

• Full name and date of birth
• Mobile number and email address
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Identity verification documents (for OTP verification purposes)

2.2 — Automatically Collected Information

When you use the nbajee website or app, certain technical information may be collected automatically, such as:

• IP address and device type
• Browser information and operating system
• Browsing patterns and time spent on the site
• Cookie and session identifier data

2.3 — Information Received from Third Parties

For the purpose of identity verification or fraud prevention, nbajee may receive information through trusted third-party service providers. Such information is always processed in accordance with strict confidentiality rules.

Purpose of Using Information

nbajee uses your information only for specific, lawful, and transparent purposes. The main purposes are:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Verifying your identity and ensuring account security
• Resolving issues by the customer support team
• Sending relevant promotional information (if you have given consent)
• Preventing fraud, money laundering, and other illegal activities
• Monitoring and improving platform performance

Data Storage and Security

nbajee uses industry-standard technical measures to protect your personal information. All data is transmitted via SSL (Secure Socket Layer) encryption. Information stored on servers is also kept in an encrypted state.

The retention period for information is determined based on the nature of the service and legal requirements. Even after an account is closed, certain information may be retained for a period of time for security and legal reasons.

4.1 — Staff Access Control

Only authorised nbajee staff may access user information, and only for necessary work purposes. All staff are bound by confidentiality agreements.

4.2 — Response to Security Breaches

If a data breach occurs for any reason, nbajee will notify affected users as quickly as possible and take the necessary remedial steps.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the nbajee website. Cookies are small data files stored in your browser that help improve the site's functionality and personalise your experience.

5.1 — Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the site (login sessions, security).
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Collect information for analysing and improving site usage.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may limit the site's functionality.

Sharing Information with Third Parties

nbajee does not sell your personal information to third parties under any circumstances. However, specific information may be shared in the following limited situations:

• Payment Processors: Necessary information is sent to complete transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Information may be shared with trusted verification organisations to ensure account security and prevent fraud.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Technology Service Providers: Partners engaged in server hosting, cybersecurity, and analytics services may receive limited information for operational purposes.

In all of the above cases, third parties may use your information only for the specified purpose and are also bound by strict confidentiality agreements.

User Rights

nbajee believes you should have control over your own information. To that end, you may exercise the following rights:

7.1 — Right to Access Information

If you wish to know what information nbajee holds about you, we will let you know. This request can be made via live chat or email.

7.2 — Right to Correct Information

If any information held about you is incorrect, you may request that it be corrected. The customer support team will assist you with this.

7.3 — Request to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 — Withdrawal of Marketing Communications

You may withdraw your consent to receive promotional messages at any time. This will have no effect on your account or use of the service.

Protection of Minors

nbajee strictly follows a 21+ age policy. Opening an account or using the service by anyone under the age of 21 is strictly prohibited. If it comes to our attention that a minor has created an account, it is closed immediately and the associated information is deleted.

If you are a parent or legal guardian and believe a minor is using nbajee, please contact customer support immediately. Further details on this can be found in the Responsible Gaming Guidelines.

International Data Transfers

nbajee's servers and technology service providers may be located outside Bangladesh. In that case, your information may be transferred internationally. Adequate protection is always ensured for such transfers, and international data protection standards are followed.

nbajee regularly verifies whether the security standards of the countries to which data is transferred are consistent with our expectations.

Changes to the Policy

nbajee reserves the right to change or update this Privacy Policy as needed. If changes are made, the updated date will be noted on the website. For significant changes, an effort will be made to notify registered users directly.

Continued use of the service after a policy change will be considered as consent to the new policy. It is therefore advisable to read this page from time to time. For general information about nbajee, visit the About Us page.

Contact and Complaints

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact nbajee's customer support team. Our team provides support in both Bengali and English.

For general questions, visit the Frequently Asked Questions (FAQ) page — answers to many common topics can be found there.