FAQ
Answers to questions about deposits, withdrawals and VIP at nbajee
This page brings together the most frequently asked questions from nbajee users. VIP cashback, bKash and Nagad deposits, withdrawal timeframes, BPL and international match betting — you will find clear, concise answers to all of these here. If you cannot find the answer to your question, our 24/7 live chat support is always available. (For users aged 21 and above.)
Table of Contents
VIP Program
VIP and Cashback
nbajee has three VIP levels — Bronze, Silver, and Gold. Bronze members receive up to
0.5% weekly cashback, Silver members up to 1.0%, and Gold members up to 1.5%.
Cashback is calculated on the total net loss for the week — meaning total losses minus total winnings.
Visit the VIP page to learn more about the nbajee VIP program.
Weekly cashback is a fixed percentage of the week's net loss (total losses minus total winnings).
Example: if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 1.0% = ৳200 cashback.
This is the maximum rate for that level. Cashback is added directly to the account balance; no
separate claim is needed.
nbajee VIP levels depend on playing activity. Levels move up through regular betting
and gaming — the more active you are, the sooner you can reach a higher level. Specific
turnover thresholds are not published, but regular players are evaluated automatically. Contact
the support team for exact details.
Gold VIP members receive up to 1.5% weekly cashback. They may also receive special promotional
offers, priority customer service, and invitations to exclusive events. For the full list of
VIP benefits, ask directly in the nbajee live chat support — they can assist in both Bengali and English.
At nbajee, weekly cashback is based on overall net loss. It is calculated across
slot games, live casino, and sports betting —
all activity combined. There is no separate cashback per category; one cashback applies
based on the total result for the entire week.
VIP levels are evaluated based on regular activity. If you are inactive for a long period,
your level may be reviewed. However, staying active and playing regularly makes it easy to
maintain a high level at nbajee. Contact the support team for details on the specific review policy.
Withdrawal
Money Withdrawal
After submitting a withdrawal request at nbajee, the funds typically reach your
bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. This timeframe applies
whether you request during or outside banking hours. If there is any delay, contact 24/7 live chat.
No, winnings from a bonus cannot be withdrawn before meeting the wagering requirement. At nbajee, the welcome bonus wagering requirement is 15 times the bonus amount. Example: deposit ৳1,000, receive ৳1,000 bonus, and after completing ৳1,000 × 15 = ৳15,000 in bets, the bonus winnings can be withdrawn.
Yes, withdrawals at nbajee are processed 7 days a week, 24 hours a day. Whether it is night or a holiday, payments are processed within 10 to 45 minutes of submitting a request. This is easy to use because bKash, Nagad, Rocket, and Upay mobile wallets in Bangladesh are available around the clock.
The minimum withdrawal amount at nbajee is ৳800. No withdrawal request below this amount will be accepted. bKash, Nagad, Rocket, and Upay can be used as withdrawal methods. When withdrawing, make sure your account has sufficient balance and the wagering requirement has been met.
For security reasons, to withdraw from nbajee, the mobile wallet account must be registered in the player's own name. Payments are not processed to accounts registered under a third party's name. This is a necessary security measure to prevent fraud and protect the account owner.
Withdrawals are usually completed within 10–45 minutes. If it takes longer for any reason, contact nbajee's 24/7 live chat with your request reference number. The support team can assist in Bengali and will provide a quick resolution.
Deposit
Questions about Deposits
The minimum deposit at nbajee is ৳200 — the same limit for all payment methods. With this amount you can start playing slot games, live casino, or sports betting. If you deposit ৳200 or more for the first time, you can also claim a 100% bonus.
To deposit with bKash, first log in to your nbajee account, then go to the cashier section and select bKash. Enter the amount and your bKash number, then confirm with an OTP. If successful, your balance is updated instantly. The minimum deposit is ৳200.
Yes, the process for depositing with Nagad is nearly the same. Select Nagad in the cashier, enter the amount, and provide your Nagad number. Then approve the payment through the Nagad app or USSD code. At nbajee, deposits can be made the same way using all four methods — Nagad, bKash, Rocket, and Upay.
nbajee does not publish information about any separate charges for deposits. If any conditions apply when selecting a payment method, they will be shown on screen. Confirm the amount before depositing. If anything is unclear, ask support — they will help in Bengali.
The nbajee welcome bonus is 100% on the first deposit, up to ৳8,000. For example, deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw bonus winnings, ৳1,000 × 15 = ৳15,000 in wagering must be completed. The option must be active in your account for the bonus to apply — see the Terms and Conditions page for details.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is accepted at nbajee for both deposits and withdrawals. With all four methods — bKash, Nagad, Rocket, and Upay — the minimum deposit is ৳200 and the minimum withdrawal is ৳800. The same rules apply for all methods.
Cricket Betting
BPL & International Matches
If a match ends with "no result" due to rain or any other reason, the bets on that match are generally cancelled and the stake is refunded. However, if a result is determined by the Duckworth-Lewis method, the bet is settled normally. Detailed conditions are listed on the cricket betting rules page at nbajee.
Yes, in-play (live) betting is available at nbajee for BPL and other international cricket matches. Odds change over by over during the match, and you can place new bets at any time. Quick decisions are important in live betting because odds update rapidly.
Popular cricket markets at nbajee include: Match Winner, Toss Winner, First Wicket to Fall, Over/Under (total runs), Top Run Scorer, Innings Runs, Number of Sixes, and the result of each over. These markets are also available for BPL, IPL, T20 World Cup, and Bangladesh Tigers Test matches.
Yes, multi bets or accumulators can be placed on cricket and any other sport at nbajee. For example: if 3 selections have odds of 1.40, 1.70, and 1.90, the combined odds are 1.40 × 1.70 × 1.90 = 4.52 (approximately). A ৳100 bet returns ৳452 — but if even one of the three loses, the full ৳100 is lost. There is potential for a large return, but the risk is higher.
Yes, bets can be placed at nbajee on all international matches including Bangladesh Tigers matches in the T20 World Cup. Odds are available before the match, and live markets open once the match starts. Betting markets are also available for bilateral series beyond ICC tournaments.
nbajee settles bets based on official announcements from the ICC or BCB. If the result of any match is unclear or changed, settlement is done according to the official scorecard. In case of disputes, contact support — the matter can be resolved via 24/7 live chat.
If you don't find an answer, ask support directly
If you can't find the answer to your question in this FAQ, don't worry — nbajee's support team is always ready to help in both Bengali and English. You will get a clear answer even on complex matters.
24/7 Live Chat
Chat directly on the site at any time. This is usually where you get the fastest resolution.
Email Support
Write to us by email for detailed matters. Address: [email protected]
Play responsibly
All gaming and betting activities at nbajee are for people aged 21 and above only. Set your own limits and keep it within entertainment. Reading the responsible gaming guidelines will help you understand how to enjoy gaming safely. Also visit our about us page for more information.